Terms & Conditions
Terms & Conditions
Last Updated: 11-Feb-2026
Welcome to ePatronus, ePatronus IT Solutions (“Company,” “we,” “us,” or “our”). We are an IT services and software development company based in Pakistan providing services globally.
These Terms & Conditions (“Terms”) govern your access to and use of our website and services. By accessing our website, requesting a proposal, or engaging our services, you agree to be bound by these Terms.
If you do not agree with these Terms, you must not use our services
1. Definitions
“Services” refers to all IT and technology services provided by the Company, including but not limited to custom software development, web development, mobile application development, AI solutions, ERP implementation, data analytics, UI/UX design, WordPress solutions, IT outsourcing, consulting, deployment, maintenance, and support.
“Client” refers to any individual or organization purchasing or using our services.
“Project Agreement” refers to any proposal, quotation, Statement of Work (SOW), Service Level Agreement (SLA), or written contract between the Company and the Client.
“Deliverables” refers to the software, code, designs, documentation, or technical output created for the Client as defined in a Project Agreement.
“Third-Party Services” refers to tools, platforms, hosting providers, APIs, or software not owned by the Company.
2. Acceptance of Terms
By using our website, requesting services, approving proposals, or making payment, you confirm that you accept these Terms. These Terms apply to all clients worldwide
3. Scope of Services
The Company provides technology consulting, design, development, integration, deployment, and support services.
The exact scope, timelines, and deliverables for each project will be defined in a separate Project Agreement.
No work is considered agreed until confirmed in writing.
We reserve the right to refuse any project that violates laws, ethical standards, or technical feasibility.
All services are provided using commercially reasonable efforts and industry-standard practices.
4. Project Agreements & Proposals
Proposals and quotations are valid for 30 days unless stated otherwise.
Only written agreements signed or approved by both parties are binding. Verbal discussions or informal messages are not binding unless included in the Project Agreement.
5. Intellectual Property Rights
All pre-existing tools, frameworks, methodologies, reusable code, and technical know-how developed by the Company remain the property of the Company.
Upon full payment of all invoices:
- The Client receives a non-exclusive license to use the final Deliverables for business
purposes. - The Company retains ownership of reusable components and development frameworks.
- Open-source software remains subject to its original licenses.
- Third-party software remains subject to vendor terms.
The Company may reuse non-confidential technical components across projects.
6. Payments & Billing
Services may be billed on a milestone, retainer, or hourly basis.
Typical structure:
- Upfront deposit
- Milestone payments
- Final payment before deployment or delivery
Invoices must be paid within the stated payment period.
The Company reserves the right to:
- suspend work for late payment
- withhold delivery or access
- charge late fees where applicable
All transfer fees, taxes, and currency charges are the Client’s responsibility.
7. No Guarantee of Business Outcomes
While we apply professional standards and technical expertise, we do not guarantee:
- revenue growth
- business profits
- SEO rankings
- traffic levels
- user adoption
- regulatory approvals
- uninterrupted service
Technology solutions are tools, and results depend on external factors beyond our control.
8. Revisions & Change Requests
Minor revisions within the agreed scope may be included. Any new feature, structural change, or additional work will be treated as a change request and may affect cost and timeline.
9. Client Responsibilities
The Client agrees to:
- provide timely feedback
- provide required content and data
- ensure legality of all provided materials
- maintain backups of critical data
- provide system access where needed
- comply with laws and regulations
The Client is solely responsible for how the software or systems are used.
10. Third-Party Services
Projects may involve third-party services such as hosting providers, APIs, payment gateways, or external platforms.
The Company does not control these services and is not responsible for:
- downtime
- pricing changes
- service failures
- data breaches
- policy changes
Clients must comply with third-party terms.
11. Hosting & Infrastructure
We may assist with hosting setup and deployment, but we are not a hosting provider unless explicitly agreed.
We do not guarantee:
- server uptime
- infrastructure availability
- uninterrupted connectivity
Clients are responsible for maintaining backups
12. Service Availability
Support and development services may be affected by:
- scheduled maintenance
- public holidays
- time zone differences
- external outages
We aim to maintain reliable service but cannot guarantee uninterrupted availability
13. Maintenance & Support
Post-launch support is provided only if included in a Project Agreement or support plan.
Bug-fix periods and support duration will be defined in writing.
Additional updates or enhancements are billed separately.
14. Data Protection & Security
We implement industry-standard security practices but cannot guarantee absolute protection from cyber threats.
Clients remain responsible for:
- legal compliance
- data privacy obligations
- system usage
15. Confidentiality
Both parties agree to keep confidential information private.
This obligation continues for 2 years after project completion.
The Company may list the Client in its portfolio unless restricted by NDA.
16. Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for:
- loss of profits
- loss of data
- business interruption
- reputational damage
- indirect or consequential losses
Total liability shall not exceed the amount paid by the Client for the specific project within the previous six months.
17. Disclaimer of Warranties
All services and deliverables are provided “as is.”
We do not guarantee:
- error-free software
- uninterrupted performance
- compatibility with all systems
18. Indemnification
The Client agrees to indemnify and hold harmless the Company from claims arising from:
- misuse of software
- illegal content
- violation of laws
- breach of these Terms
19. Termination
Either party may terminate a project with written notice.
The Company may terminate immediately for:
- non-payment
- illegal activity
- breach of agreement
The Client must pay for work completed up to termination.
20. Force Majeure
We are not liable for delays caused by events beyond our control including natural disasters, war, pandemics, internet outages, or government actions.
21. Remote Services
Services are delivered remotely unless otherwise agreed.
Time zone differences and infrastructure conditions may affect timelines.
22. Governing Law
These Terms are governed by the laws of Pakistan.
Disputes shall be subject to the courts of Islamabad, Pakistan.
23. International Clients
Clients outside Pakistan acknowledge that services are exported from Pakistan.
Clients are responsible for compliance with their local laws and regulations.
24. Changes to Terms
We may update these Terms at any time.
Continued use of our services constitutes acceptance of updates.
25. Contact Information
ePatronus IT Solutions
ePatronus Office, The Box Building, F-11 Markaz.
Islamabad, Pakistan.
info@epatronus.com
+92 337 3333 927
https://www.epatronus.com