Refund & Payment Policy

Last Updated: 11-Feb-2026

This Refund & Payment Policy outlines the payment terms, billing structure, and refund conditions for services provided by ePatronus / ePatronus IT Solutions (“Company,” “we,” “our,” or “us”).

By engaging our services, requesting a proposal, or making payment, you agree to this Policy.

1. Payment Structure

Our services are typically billed under one of the following models:

milestone-based projects
retainers
hourly billing
maintenance/support plans

Specific payment terms will be defined in a proposal, Statement of Work (SOW), or agreement.

Unless otherwise stated:

an upfront deposit is required
milestone payments apply
final payment is due before final delivery or deployment

Invoices must be paid within the stated period (typically 7–14 days).

2. Accepted Payment Methods

Payments may be accepted via:

bank transfer
international wire
approved online payment gateways

All transfer fees, currency conversion charges, and withholding taxes are the responsibility of the Client.

3. Non-Payment & Late Payment

If payment is not received by the due date, the Company reserves the right to:

pause work
suspend services
delay delivery
restrict access to systems
withhold deployment

Work will resume once outstanding payments are cleared.

4. Deposits & Advance Payments

Deposits and advance payments are generally non-refundable because they cover:

project planning
resource allocation
scheduling
initial development work

By paying a deposit, the Client confirms commitment to the project.

5. Refund Eligibility

Due to the nature of custom IT services, refunds are limited.

Refunds may be considered only if:

work has not started, and
no resources have been allocated

Once work has begun, refunds are not guaranteed and will be evaluated based on:

work completed
costs incurred
time spent
third-party expenses

Approved refunds, if any, will be partial and at the Company’s discretion

6. Completed Work

No refunds will be issued for:

completed project phases
delivered work
approved milestones
deployed systems
consulting hours
digital deliverables

Once deliverables are provided or milestones approved, payment obligations remain.

7. Change of Mind

If a Client cancels a project after work has started:

payments made are non-refundable
Client must pay for work completed up to cancellation

8. Third-Party Costs

Fees paid to third parties (hosting, domains, APIs, software licenses, etc.) are non-refundable.

These costs are governed by the third-party provider’s policies.

9. Subscription & Retainer Services

For ongoing services (maintenance, support, or retainers):

payments are billed in advance
unused time is not refundable
cancellation requires written notice

Service continues until the end of the paid billing cycle.

10. Project Delays Caused by Client

If delays occur due to:

lack of feedback
missing content
access issues
approval delays

The Company reserves the right to:

adjust timelines
reallocate resources
charge for reactivation

Payments already made remain non-refundable.

11. Disputes

If a billing dispute arises:

the Client must notify the Company in writing within 7 days
both parties will attempt to resolve the matter in good faith

Work may be paused during unresolved disputes.

12. Currency & Taxes

All pricing may be quoted in:

Clients are responsible for:

applicable taxes
bank fees
• currency conversion costs

13. Chargebacks

Clients agree not to initiate chargebacks without first attempting resolution.

Unauthorized chargebacks may result in:

service termination
legal recovery action

14. Exceptions

Any refund or payment exception must be approved in writing by the Company.

15. Updates to This Policy

We may update this policy at any time.
Updated versions will be posted on our website.

Continued use of our services constitutes acceptance of updates.

16. Contact Information

ePatronus IT Solutions
ePatronus Office, The Box Building, F-11 Markaz.
Islamabad, Pakistan.
info@epatronus.com
+92 337 3333 927
https://www.epatronus.com