Privacy Policy
Privacy Policy
Last Updated: 11-Feb-2026
This Privacy Policy explains how ePatronus / ePatronus IT Solutions (“Company,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal and business information when you visit our website, contact us, or use our services.
We are an IT services company based in Pakistan providing services to clients worldwide. By using our website or services, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Information You Provide
When you contact us, request a quote, or engage our services, we may collect:
- Name
- Email address
- Phone number
- Company name
- Project details
- Technical requirements
- Billing information
b. Business & Project Data
During service delivery, we may process:
- Project files
- System credentials
- Technical documentation
- Communications
- Operational data
c. Website Usage Data
We may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Referral sources
This helps improve website performance and user experience.
2. How We Use Information
We use collected information to:
- Respond to inquiries
- Provide services
- Prepare proposals
- Communicate with clients
- Manage projects
- Improve services
- Maintain security
- Comply with legal obligations
We do not sell personal data.
3. Legal Basis for Processing
Where applicable, we process data based on:
- Contract performance
- Legitimate business interests
- Client consent
- Legal obligations
4. Client Data & Project Information
When providing IT services, we may process client business data.
Important:
- Clients remain the data controller of their own data
- We act as a service provider/processor
- Clients are responsible for compliance with local laws
- We process data only as necessary to provide services
We are not responsible for how clients use their own data or systems.
5. Third-Party Services
Our services may involve third-party platforms such as:
- Hosting providers
- Cloud services
- APIs
- Payment gateways
- Analytics tools
We are not responsible for the privacy practices of third-party services.
Clients must review those providers’ policies separately.
6. International Data Transfers
As a global IT services provider based in Pakistan, data may be transferred across borders.
By using our services, you acknowledge and consent to such transfers where necessary to
deliver services.
7. Data Security
We implement reasonable technical and organizational safeguards including:
- secure coding practices
- encryption where applicable
- access controls
- secure servers
However, no system can guarantee absolute security.
We cannot guarantee complete protection against cyber threats or unauthorized access.
8. Data Retention
We retain data only as long as necessary to:
- provide services
- comply with legal obligations
- resolve disputes
- maintain records
We may retain project-related communications and records for business continuity and legal
protection.
9. Cookies & Tracking
Our website may use cookies to:
- analyze traffic
- improve performance
- enhance user experience
You can disable cookies in your browser settings.
10. Confidentiality
We treat client data and project information as confidential and use it only for service delivery
unless required by law or permitted by agreement.
We may reference client names in our portfolio unless restricted by NDA
11. Client Responsibilities
Clients are responsible for:
- ensuring legality of data provided
- obtaining user consent where required
- complying with local data laws
- securing their own systems
We are not liable for misuse of software or systems by clients.
12. Children’s Data
Our services are intended for business use.
We do not knowingly collect data from children.
13. Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for:
- indirect damages
- data loss
- cyber incidents
- third-party breaches
- business losses
Our total liability related to data protection shall not exceed the amount paid for services.
14. Your Rights
Depending on your jurisdiction, you may request:
- access to your data
- correction of inaccurate data
- deletion of personal data
Requests may be subject to identity verification and legal limitations.
15. Updates to This Policy
We may update this Privacy Policy at any time.
Updated versions will be posted on our website.
Continued use of our services constitutes acceptance of updates.
16. Contact Information
ePatronus IT Solutions
ePatronus Office, The Box Building, F-11 Markaz.
Islamabad, Pakistan.
info@epatronus.com
+92 337 3333 925
https://www.epatronus.com